Deposits and Withdrawals

What ways can I deposit money into my account?

Lotteryworld are constantly adding new payment methods. Please take a look at the Banking Page for details of the latest ways to deposit money into your account. This page shows what fees may be applicable, how long the deposit will take to process and what currencies can be used.

Then click the Deposit tab to add money to your account and follow the instructions. If you have any problems trying to make a deposit, please contact Customer Support.


Where can I find my CVV number?

The CVV (Card Verification Value) is an extra code printed on bank cards which acts as an extra measure to combat fraud. For Visa and MasterCard the CVV is the final three digits of the number printed on the signature strip on the back of the card. Visit Payment Details if you need to update or correct your CVV number.


Why is the price of the entry non-refundable?

Once you have confirmed your purchase online, the order cannot be cancelled for logistical reasons - please see the Terms and Conditions. Lotteryworld employees receive order forms whenever a purchase is submitted and are continuously processing entries throughout the day to make sure customers receive an efficient and reliable service.

If you have a query regarding a purchase or believe that there has been an error, please contact customer support.


Why is my payment method refused?

There are many reasons why banks refuse to process some payments. Most of these are because the details that the bank holds about you are slightly different from the ones you've entered on the site.

Please follow the instructions in the error message you received, if you are informed that your preferred payment method cannot be used. You can also contact customer support for further assistance.


What are the SWIFT code and IBAN?

A SWIFT code is the unique identification code of a particular bank and consists of 8-11 numbers and/or letters. The International Bank Account Number (IBAN) is used to make or receive international payments and is used alongside the SWIFT code in Europe and in various countries around the world.


Which withdrawal methods can I use?

Lotteryworld are constantly adding new banking options. Please take a look at the Banking Page for details of the latest ways to withdraw money from your account. This page shows what fees may be applicable and how long the withdrawal will take to process.

Then click the Deposit tab to add money to your account and follow the instructions. If you have any problems trying to make a deposit, please contact Customer Support.


How do I withdraw winnings to my bank account?

If you’d like to withdraw your winnings to your bank account, you can visit the Withdrawal section in your account and follow the instructions on the page to complete your transaction. If your share of any winnings exceeds a large amount, you will need to contact Lotteryworld.com to arrange for the collection of your prize.

If you experience any issues or want to make a specific withdrawal request, please contact customer Support.


Why is my withdrawal request listed as “pending”?

All withdrawal requests must be processed and approved by our accounting department before being paid out. Lotteryworld aim to process all withdrawal requests within 72 hours, but in certain circumstances, such as if you have won a larger prize or have made any special withdrawal requests, our customer support team will contact you directly.


Why has my withdrawal request been refused?

If your withdrawal request has been refused, you will receive an email from Lotteryworld customer support team explaining why the request has not been granted. Common reasons include if you try to take money out using a different method from how you originally deposited your money, or if you request an amount that is bigger than allowed.

If you have any questions about why a withdrawal was refused, please contact customer Support